The Freelancer's Guide to Email Etiquette

This post originally appeared on my old blog, Ellipsis. It's still an important topic, especially for new freelancers and those just entering the industry. 

I started freelancing in August 2013. It's been a solid 3 years of freelance, through which I've learned a lot. I don't freelance enough to, say, quit my job and take a full-time run at it. But I do a respectable trade. Freelance writing is one of the best things I've ever done for myself. It's the best way for me to use my talents and be fulfilled at the same time. The thrill of being able to help people start businesses, or advance their businesses, thanks to my writing skills and marketing knowledge is one of the best int he world. 

That being said, there are some things to freelancing that I've learned the hard way. Mostly, if you are doing freelance writing over the Internet for a company or person very far from you, rules of email etiquette. Here are my top 5 rules. 

1. Reply quickly. 

Business owners, social media coordinators, and marketers are busy people. They don't have time to sit around waiting for an email response. If they email you, asking you to write for them or pitching a project idea, reply as soon as you can -- even if you're reply is: I'm at the grocery store, I'll write a longer reply in 15 minutes! It matters... really. 

2. Email as often as you need to, but know when to stop.

Early in my freelance career, I was contacted by a woman launching a new website. She wanted me to write some materials for her and rewrite parts of her website. It was really exciting. I wrote an article for her, sent it along, and... no response. I sent her an email. She replied that she would get back to me. After a few weeks of hearing nothing from her, I sent her a certified letter (per our contract) requesting payment and the materials I'd written to be destroyed due to non-response. Here's the thing: a polite nudge ("hey, if you want this project completed on your timeline, you need to edit the materials I sent along") is one thing. Having to babysit someone who is paying you for a service is totally different. After she received the letter, she sent me a scathing email about how I was "barely 1/4 as busy" as her, how she didn't have time to do such tedious editing work, and she'd expected more from me. It all made me wonder why she'd hired a copywriter in the first place. I used to think I should have just sent her another reminder email, but it's not my job to motivate any owner to do their job. Also: I never got paid for the 40 hours of writing I did. 

3. Keep your emails short.

Sending a potential client a long-winded response to their project proposal isn't a great idea. They don't have time to read you wax poetic about it for 3 paragraphs. I try to keep my emails to one paragraph long--and only three sentences. I read an article about how the average email is too long and that most people stop reading after 3 sentences. So if you have something important to say, say it fast.   

4. Don't pester.

You know how I said to email as often as you need to? Yes, that's true. But don't pester people. You should reply ASAP to proposals... but if you don't hear from someone in three hours, that's not an excuse to send them another email. Remember: they might be busy, just like you, and just because they aren't as good at replying to emails doesn't mean they haven't heard you. Now, if it's been a day or two, email again asking for a quick reply to confirm they've gotten your previous message! 

5. Be polite. Always.

People will be rude sometimes (a lot of times). Don't return the behavior. If you get shorted on money or someone cancels a project halfway through, if a client doesn't like what you've written or acts like a crazy person... it's no excuse to be rude, even if they are! Be polite, be genuine, and accept the things you can't change about people. Taking the high road always makes you seem more professional and that is a positive impact on your reputation! 

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cDo you have any email etiquette tips for freelancers? 

Living the Dream: On Finding a Career (& Life) Path

I wrote this post over 2 years ago on my old blog, Ellipsis. Can you believe it? At the time, I was exhilarated by a recent slew of job offers after months of nothing and not having a job. I thought I'd take a second look--and a second rewrite--to see what else I have to say now. 

A few years ago, I wrote a particularly sad sentence in my journal: 

I'm about 85% sure that I will never be able to say that my career is my "dream job." I'm starting to think that phrase was made up by someone who wanted other people to feel bad. 

Wow, past-Michelle. WOW. That's harsh. About yourself and about your life.

Not very long after I wrote that sentence, I attended my first Toastmasters class. Toastmasters is a group that helps people improve their public speaking skills, as well as their confidence, posture, and mannerisms. If you're an introvert like me, that sounds terrifying. However, I found it to be incredibly fun. I thought I would hate it, but I loved it. I've never been a good public speaker, but following just the basic tips offered in the first class, I actually won Best Table Topics for the week!

I could never have imagined myself doing that. I couldn't have imagined myself being able to enjoy something that was so obviously not in my comfort zone. But then again, I also couldn't imagine myself being genuinely happy at work, or where I worked.

I've spent an embarrassingly long amount of time wishing I had my "Dream Job."

What was my "dream job"?

I don't even really know. 

Now that is embarrassing. I'm kind of ashamed that I spent years being sad, depressed, and generally stupid for a job that I couldn't even put any qualifiers on. I had a general sense of what I wanted to do, but then again, not really. I have a lot of skills; I have a lot of talents; and I have a lot of drive. None of things add up to I'm going to be an... fill in the blank. They add up to I like to write; I like social media; I like people; I like marketing; I like blogging...

So how do you get a cohesive job out of that?

You find businesses that want creative, interesting people & you wait.

You might start to wonder: does this Dream Job even exist?

I've always had high expectations: for myself; for other people; for my education; for my career. It's been an obstacle for me to overcome the idea that sometimes, my expectations are just too high.

For someone right out of college, I actually did all the right things: I took a deli job; I worked internships; and eventually, I started a low-level job at a place with opportunities to grow. However, I made things difficult for myself by hating every step of the journey. I kept feeling like I should be doing more, that what I was doing wasn't right, that I was holding myself back by being afraid to follow my dreams.

Really, I was following my dreams, but with my expectations so high, it was impossible for me to see the positive in any situation I was in, personally and professionally. Nothing I did was good enough & that thinking was incredibly negative for me.

I kept telling myself things would get better, but as time went by, I became less & less positive; I stopped trying; I let myself think that this was how my life was going to be; I couldn't see how anything would change. I let myself stop blogging. I let myself gain too much weight while trying to say I was very, very healthy. I let myself hate my body & take out my feelings of failure on my body. It was a bad time. It was a bad time to be me.

But this isn't a pity party. 

This is about telling it like it is.

Even after everything I went through -- two crappy jobs that I hated, two years of 24/7 body hatred, crying almost everyday, going months without writing or caring about anything -- I still don't have a "Dream Job." Because, to be completely honest, there is no "Dream Job."

Everything is what you make of it.

A Dream Job is just another version of the American Dream.

The American Dream is this: white picket fence, perfect house, wife & husband and 2.5 kids, car in the driveway, golden retriever in the backyard. Perfect, right? Yes, in the 1950s. Not everyone wants that life now, though. Some people don't want kids or they don't want to buy a home or they don't want to get married. Whatever, society has moved on.

We've evolved. 

Which means our notions of employment should too.

Twenty, thirty, forty years ago, when you accepted a job, you were essentially signing on for life. People worked at places for 40, 50 years. That is incredibly rare now. The idea of working anywhere for ten years kinda makes me start to feel itchy. It's just too confining. That's what a job used to be though: you signed on for the long haul.

Society, however, has evolved. So when we talked about "Dream Jobs," we're talking about a concept similar to "the American Dream." And we've evolved past that. It's time for our expectations to evolve too.

It's less a dream & more a path.

Have you ever heard the quote "Aim for the moon; even if you miss, you'll land among the stars"?

I hate that quote.

Ok, I don't hate it, but I think it's pretty lame. It assumes that you should aim as high as possible & that there is no possibility of failure from doing that.

Unfortunately, that's not true. Failure happens. People fail every single day. It's a fact of life.

We've all become afraid to fail. So afraid that we set our expectations spectacularly high and then fall apart if we don't measure up.

It's ok to fail though. Everyone fails. We have to. If you don't fail occasionally, you'll never learn what works or what you want to do. Working a job you hate tells you what you don't want to do. Working a job you love, but with a manager who treats you like crap teaches you about managerial styles.

From failure, we learn how to succeed: what we want, how to achieve it, how to lead. And if you protect yourself from never ever failing, you're doing yourself an incredible disservice. By spending your time hoping for a "dream job" or trying to find your "dream job", your letting opportunities to learn pass you by.

I wasted a lot of time being miserable, waiting for my "dream job" to come along. I wish I could take back all those times, all those opportunities. I missed out on enjoying life, enjoying working for two years because I was so wrapped up in the idea of doing something specific-that-I-didn't-really-know-yet.

I missed out on following my unique, special path.

So this is my advice.

Whenever June rolls around now, I think about the path my life has followed since I graduated five years ago. Can you believe that? Five whole years! I've learned so much since then and I hope my experience can help other people. 

My advice is simple:

• Don't worry about it & don't be afraid to fail. It's ok to make mistakes. It's ok to feel like you don't know what you're doing or where you're going. That's the point. In your moments of confusion, you'll be able to figure out what you really want & follow the path that is most you.
• Work hard. Every second of every day. Make it count!
• Take every opportunity you encounter.
• Have fun.
• It's not about a dream; it's about you. The path you follow is yours. Your understanding of success is entirely yours. Don't ever let what anyone thinks stop you from following a path that is right for you.

The Benefits of Being Treated Like an Adult At Work

This post originally appeared on my old lifestyle blog, Ellipsis, over 2 years ago. This is a minor rewrite. If you'd like to see the original, click here. 

Sometimes, I feel like I've tricked people into thinking I'm an adult. The amount of responsibility--for other people's companies, for their public images--I'm handed every day is kind of astounding, despite the fact that I feel like I should still be answering to someone. And yet, sometimes--when there are dishes in the sink, or the stairs need vacuuming, or I've run out of clean socks--I find myself wishing I could opt out, have someone else be the grown up and take care of that. 

I'm a little obsessed by age--acting my age, acting like a grown up, acting like a kid. There are times where I feel like I really shouldn't be 27--I feel about 14 or 15, tops. And I'm not the only millennial that feels that way. Even though I have a child now, I still often feel like I'm not the adult in any given situation. I look to other adults to help me out, more often than not. 

I recently read an article about the benefits of treating employees like, well, adults. The United States in particular has fallen into the trap of treating employees like students and/or children: dress codes, strict times to show up and leave, strong rules of how to do things, specific procedures, and limited creative freedom. Boooooring. Isn't that supposed to be the benefit of leaving school? You start getting to work and act like an adult? 

I've started to wonder if my own inability to see myself as an adult is tied to the fact that my jobs, up until two years ago, all treated me as if I was a child. 

At one of my last jobs before my current one, my boss had a rule that I had to tell someone when I was stepping into the bathroom for even a minute. About 9 times a day I was telling my boss and/or one of my coworkers that I was going to the bathroom, and they were doing the same thing. It was obnoxious and embarrassing. What kind of boss really needs to know when I'm taking a 45 second break to run to the restroom?

I know I'm not alone in having stories like that. It seems like workplaces overwhelmingly lean towards treating employees like overgrown babies who need a lot of rules to do basic work. And, surprise! Research shows that when you treat employees like little bitty babies, they are act more irresponsibility. 

As well, treating employees like children allows bad employees to fly underneath the radar. We've all know a coworker for followed all the rules--showed up on time, followed procedures to the letter--but never actually did any work. Those kind of employees thrive in environments where the procedure matters more than the outcome--and being a "good employee" is all about following the basic policies. 

This article explains the entire idea nicely: 

What works is focusing on results. If your employees are nonexempt, you do have to pay them by the hour for their work (and pay overtime, when applicable), but if they are exempt employees (that is, professionals or managerial or outside sales workers), let them be grownups. Set expectations. If problems come up, address the problems. If their work is otherwise good, who cares if they check Facebook eight times per day?

There isn't any real, concrete reason about why this has happened. With the rise of the Internet & the abundance of smart phones, I think employers have grown increasingly concerned about not paying their employees for downtime. They focus on the minute-by-minute action of their employees days, instead of seeing the big picture -- did the project get done? Was the work good?

In the end, you get employees who resent their bosses & act like kids. 

As millennials increasingly enter the workforce, I think we'll see employers re-evaluating their policies when it comes to how they treat their employees. As it is, millennials as a generation feel very stuck by where we are--most of us moved back in with our parents right out of college & some still do until they can afford their own places. Millennials are resisting buying new cars and homes. (I do love that these articles are trying to find a reason for this. Here's the reason, guys: most new jobs are part-time & do not offer very competitive wages, nor do they offer many benefits. We aren't buying homes and cars because, duh, we don't have the money for them, plain & simple. Paying student loans on part-time wages and trying to buy a car or a home would be beyond financially stupid.)

And while us millennials struggle to feel like adults (often because we are being reduced to feeling like children because of our living situations, our difficulty finding good paying jobs, and the media's increasing obsession with making us sound like the laziest generation ever), no one is ever happy being treated like a petulant child. 

For the first time, I work at a job where I am treated like a competent adult. Ultimately, it doesn't matter when I show up or how I do my work or how many times I run to the bathroom; what matters is if my work is good, if I get it done on time, and if I am a nice person to everyone around me. Easy-peasy. The feeling of satisfaction I get from my work simply because I'm treated like the adult I was taught to be is astounding.
 

Being a grown up is hard. There's no reason to make it any harder by treating people like children & then wondering why they act like children. As far as I'm concerned, I feel like I should still be 15--but that being said, I know I'm really an adult and I appreciate when others have confidence in my abilities.